Pacific Energy Support

Contact Support: support@maui-solar.com

Pacific Energy Support Rates and Plans

Customer labor rate is $150 per hour.

Non-customer support labor rate is $199 per hour (systems not installed by Pacific Energy).

*All labor rates have a 1 hour minimum, and do not include parts, materials, or GE tax.

Support Packages

Why not have a worry-free PV system? You’ve made the investment to go green and enjoy the financial benefits of a solar PV system, but you don’t have the time to monitor it to ensure maximum productivity.You can relax and own a worry-free system by enrolling in one of our Support Packages.

1. Site Monitoring Plan:

Pacific Energy will perform a remote check on your system once per week. If you have both Tesla Powerwalls and Enphase and/or SolarEdge, we will check on those systems too. Should any of the systems on the home have an issue, Pacific Energy will reach out directly with the appropriate manufacturing company and submit any requests for support and/or replacement parts to fix issues. Pacific Energy will contact homeowner with findings and labor costs, if applicable.

*Labor rates will be assessed only on equipment that is out of the 2 year service warranty.

2. Priority Support Plan:

Includes Site Monitoring Package and also:

  • No labor charges (even if your system is outside of warranty time-frame).
  • Expedited Service: Your support case is automatically moved to the front of the Support Queue.

*If allowed by the manufacturer, we will perform advanced replacements on failed equipment.

Pricing

Site monitoring plan only:

$39 per month 0-50kw ($468/year)

Site monitoring with Priority Support:

$59 per month 0-9.99kw ($708/year)
$69 per month 10-19.99kw ($828/year)
$79 per month 20-29.99kw ($948/year)
$99 per month 30-50kw ($1,188/year)

PV Module Cleaning Upgrade

Available to be added to either of the above plans:

Option 1: 1-story: With 20 modules or less: $299 per cleaning session
*$10 for each additional panel

Option 2: 2-story: With 39 modules or less: $399 per cleaning session
*$11 for each additional panel

*This is a special rate offered for Pacific Energy Support Package purchases only.

Five-Star Reviews

Customer Reviews

Pacific Energy has become Hawaii's leading roofing and solar company by providing value-driven solutions and unmatched customer care. See what our customers have to say about us.

"Choosing Pacific Energy for my solar turned out to be a great decision! Everyone on the team is very professional, knowledgeable and courteous without trying to sell you anything. Communication is excellent and they were able to complete the work in 2 days and earlier than the estimated date based on availability. I would highly recommend them to anyone considering solar panels!"

Ioannis K.

Tampa, FL

"Great solar system dealer/installer! Had them install a solar panel system with a Tesla Powerwall 2 battery system. Once we signed the contract they were started on the install within a week, finished the panel and battery install, including wiring, in one day. 2 days later their electrician finished the hook up and we were generating power. Received an email from Tesla the same day with information on how to download and use the system app. All the technicians were courteous, neat, and efficient!"

Lou Z.

Tampa, FL

"Pacific Energy is so far ahead in the PV energy space. They have a business practice to get your system designed, approved, permitted, installed and close-out in record time. My experience with service and execution was better than my expectation. I had a very large system (91 panels) installed and they completed the entire system within 4 days! It passed inspection with no corrections. Their process to navigate this process is the best experience for a consumer. Let them do it and just write the check. Oh, and the products (SunPower panels and Solar Edge inverters) are the best in the market place with the best warranty and technology...hands down. Highly recommend Pacific Energy for Maui solar PV!!"

Kyron B.

Tampa, FL